Privacy Policy
Last updated: August 11, 2026
This policy explains what information Realtor Call Rescue collects, how it's used, and the choices you have. It covers both our business customers (brokerages) and the people who call or text a rescue number.
1. Information we collect
- Account information — your name, brokerage name, email, password (stored hashed), and business phone number.
- Payment information — handled entirely by Stripe; we never see or store full card numbers.
- Call and message activity — the phone numbers that call or text a rescue number, timestamps, text message content, and voicemail recordings with their transcripts. This is the product: it's what fills your dashboard.
- Settings — your message template, greeting text, and chosen greeting voice.
2. How we use it
- To run the service: catch missed calls, send your text, record voicemails, and show everything in your dashboard.
- To notify you about your account (receipts, service notices, signup confirmations).
- To keep the service safe — for example honoring opt-outs and preventing misuse of messaging.
We do not sell personal information, and we don't use caller data for advertising.
3. Callers' information
If you called a brokerage and received a text from its rescue number, your phone number, messages, and any voicemail you left are processed on that brokerage's behalf so an agent can get back to you. Reply STOP to any message to stop receiving texts from that number immediately.
4. Service providers we rely on
- Twilio — telephone and text-message delivery
- Stripe — subscription billing
- Google Cloud — application hosting and secure storage of recordings
- ElevenLabs — generating the spoken greeting audio from your greeting text
Each receives only what it needs to perform its role.
5. Retention
Call activity, messages, and voicemails are kept while your account is active so your dashboard history works. When an account is canceled, we delete or de-identify its data within a reasonable period, except records we must keep for legal, billing, or security reasons.
6. Security
Data is encrypted in transit, passwords are stored hashed, recordings live in access-controlled cloud storage, and dashboard access requires your login. No system is perfectly secure, but we treat your clients' information the way you'd want your own treated.
7. Your choices
- Edit your message, greeting, and settings anytime in the dashboard.
- Cancel anytime from the Billing page.
- Email us to request a copy of, or the deletion of, your data.
- Callers: reply STOP to opt out of texts from any rescue number.
8. Changes
If we make material changes to this policy, we'll notify customers by email or in the dashboard before they take effect.
9. Contact
Privacy questions or requests: sales@realtorcallrescue.com